Global Communications is faced with challenges as well as opportunities as it struggles to bounce back from falling stocks and competition. The company has been forced to make drastic decisions in order to survive in the telecommunications industry. For example, GC has partnered with a satellite provider to offer new products and services for customers. However, the most recent decision to outsource call centers to India and Ireland would create layoffs, and the plan has been scorned by the public and the Union. Employee morale is low and the Union is threatening to take legal action. Global Communications must explore alternatives, rebuild relationships, and improve organizational commitment in the hopes of succeeding.

Riordan Manufacturing is a worldwide plastics producer that has 550 employees on their payroll and has an annual income of $46 million dollars. The production of the company is separated between three plants, which are plastic beverage containers in Albany, Georgia; custom plastic parts in Pontiac, Michigan; and plastic fan parts in Hangzhou, China.