To many Americans, the word torture may conjure up images of the Dark Ages, with black hooded torturers applying their craft in dank, dark dungeons. If the practice is associated with modern times, it is assumed that it is something that only an under
Q a) Explain the 5 TQM performance objectives. Discuss these with the help of a real life example of a process involving products & services, and analyze how the process can be improved upon? b) Illustrate & explain your chosen process with the help of a transformation model.